Trouble creating an account? Payment not going through? Not sure how betting works? The Buji Help Center has all the answers — in plain, simple English.
How to Create a New Account
How to Deposit Funds
Withdrawing Your Winnings
Claiming & Using Bonuses
App Download & Troubleshooting
Account Security Tips
Go to buji.click/register to open the registration form. It works the same way on mobile or in a browser.
Enter your active mobile number and a strong password. Use a mix of letters and numbers for your password.
You'll receive a one-time OTP on your mobile. Enter it to verify your number. If the code doesn't arrive, wait 60 seconds and try again.
Add your name and date of birth. KYC verification is required before your first withdrawal — you only need to do it once.
Deposit a minimum of ৳200 via Mobile Pay, Nagad, or Rocket and get a 100% welcome bonus.
Click "Forgot Password" on the login page. You'll receive an OTP on your mobile — use it to set a new password.
Click "Deposit" on your dashboard, select a payment method, and follow the on-screen instructions. Funds arrive within 2–5 minutes.
Your first withdrawal requires KYC verification. Once KYC is complete, withdrawals are typically processed in 5–15 minutes. If it's taking longer, let us know via live chat.
Enter a promo code at the time of deposit and the bonus will be added automatically. Visit the Bonus section to view all available offers.
On Android, enable "Install from unknown sources." On iOS, approve the device trust setting after installation. If you still have trouble, use your mobile browser instead.
Multiple incorrect password attempts will temporarily lock your account. Wait 30 minutes and try again, or contact support.
Dashboard → Deposit → Select Mobile Pay → Enter amount → Complete payment in the Mobile Pay app → Balance is added instantly.
Use the same process via the Nagad app or USSD (*167#). Deposits are credited within 3–5 minutes.
Minimum ৳200 for Rocket or bank transfer. Bank transfers may take a little longer to process.
Major cryptocurrencies including USDT and BTC are supported. Just copy the wallet address and complete the transfer.
Important: The mobile number used for withdrawal must be registered in your own name. Sending to someone else's number is not possible.
Bonus funds cannot be withdrawn directly. Withdrawal is only available once the wagering requirements have been met.
If you're new to Buji, it's natural to have a lot of questions. Is my money safe? Who can I turn to if something goes wrong? How long do I have to wait? The Buji Help Center is here to answer all of that.
Live chat is buji's most popular support option. Just click the chat icon at the bottom of the page and a support agent will be ready to assist you — 24/7, every day of the week. Average response time is under 3 minutes.
Some issues require a detailed written explanation — such as KYC problems or account verification. For these, email support@buji.click. You'll generally receive a reply within 2–4 hours. Clearly include your account ID and a description of the issue in your email.
KYC might sound like a hassle, but it's really there to protect you. Without it, anyone who gains unauthorized access to your account won't be able to withdraw your funds. The process is straightforward — just upload a photo of your National ID and verification is done within 24 hours.
Please Note: No Buji staff member will ever ask for your password or OTP. If someone does, it's a scam — report it to support immediately.
Technical issues can sometimes occur while placing a bet — the page may refresh or a bet may not confirm. In that case, check your betting history first. If the bet isn't there but the amount was deducted, contact live chat with your transaction ID and the issue will be investigated and resolved within 24 hours.
Buji believes betting should never cause problems in people's lives. If you feel you're losing control over your betting, you can set a deposit limit on your account or take a temporary self-exclusion. Contact the Help Center to get this done — no questions asked.
The fastest way to get help. Click the chat button at the bottom of the page and talk to us in Bengali.
Average 3 MinutesFor detailed issues, email us at support@buji.click. Make sure to include your account ID.
Response Within 2–4 HoursAnswers to common questions are organized on the FAQ page. Take a look there before reaching out to support.
Instant Response